Staff Satisfaction Surveys
To understand the needs of facility staff, surveys should be periodically conducted. This data needs to be obtained systematically and timely. The results will guide changes facilities may make to improve the satisfaction of staff.
The recommendation is to annually administer staff satisfaction surveys. Some facilities use outside companies, others use their own. Staff surveys should discuss the employees satisfaction with management policies, addressing topics such as hours, administration, salary, safety, and opportunities to grow and learn. Also, evaluate employees satisfaction with their benefits, the facility's environment/atmosphere, and staff ability to have a voice in residents care and facility processes.
High employee satisfaction results in less turnover. High resident and family satisfaction results when satisfied, motivated, dedicated employees give high quality person centered care. This positively influences a facility's performance in the Quality Measures.
Thus Nursing Homes are encouraged to measure and quantify employee opinions and attitudes by incorporating Employee Satisfaction Surveys into their existing organizational processes.
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