Our Lady of Mercy Life Center

NHQI 8th SOW Success Story

(L to R): Dave Johnson, QIC, IPRO; Carol Bartley, Director of Nursing, OLMLC; Wesley Hale, Executive Director, OLMLC; Eileen Price, R.N, Skin Team Leader, OLMLC; Colin McCarty, QI Specialist, OLMLC

Our Lady of Mercy Life Center (OLMLC) has shown consistent involvement with IPRO sponsored activities, is always willing to try new tools, share quality practices, and is always open to new ideas for improvement. The facility has shown improvement in the clinical quality measures Q204-Q406) as follows:

High-Risk Pressure Ulcers (75% improvement)

Chronic Pain (63% improvement)

Physical Restraints (27% improvement)

Depression/Mood Worsening (60% improvement)

Our Lady of Mercy Life Center credits their Quality Improvement (QI) accomplishment to their interdisciplinary team approach to QI activities, systems and processes of care. Colin McCarty, Quality Improvement Specialist notes that his facility has benefited from focusing education, supervision and the enhancement of key areas of opportunity for improvement. The facility attributes the improvements in the clinical quality measures to the ongoing emphasis on education and process improvement. The Our Lady of Mercy Life Center team monitors their process improvement efforts on a monthly basis using data analysis and medical record review, and is extremely proud of the effectiveness of their intervention and accomplishments to date.

Their ongoing team approach to quality improvement has resulted in IPRO naming Our Lady of Mercy Life Center as a recipient of the IPRO 2007 "Quality Award." The Quality Award recognizes their dedication to QI, their ongoing collaboration with IPRO, the excellent results achieved through an organization-wide commitment to continuous QI, and their willingness to share barriers, challenges, quality practices and materials with IPRO and other nursing homes in New York State.